Privacy Policy.

1. Information We Collect

We collect information necessary to deliver quality home healthcare, manage appointments, and operate our digital platform effectively.

A. Personal & Contact Information

• Identity Data: Full name, nationality, national identification (e.g., Emirates ID), gender, and date of birth.
• Contact Details: Phone number, email address, physical home address, and emergency contact details.
• Administrative Data: Insurance details, billing address, and payment confirmation details.

B. Health & Medical Data (Protected Health Information)

When receiving home health care services or making medical inquiries, we may collect:

• Medical history, diagnostic reports, physician orders, and current prescriptions.
• Vital signs, treatment plans, nursing notes, and therapist care assessments.
• Telehealth consultation logs and home care visit details.

C. Technical & Usage Data (Website Navigation)

When you visit oncurehhc.ae , we automatically collect:

• IP address, browser type, device information, operating system, and language preferences.
• Pages visited, time spent on the website, referring URLs, and user engagement metrics.
• Information collected via cookies and web analytics.

2. How We Collect Your Information

We collect data through various touchpoints, including:

• Direct Interaction: When you submit a booking request, contact us via forms or WhatsApp, register for services, or communicate with our medical staff.
• In-Home Care Delivery: Directly from patients, family members, or authorized legal guardians during home consultations and visits.
• Third Parties: Healthcare providers, hospitals, or health insurance companies with your explicit consent or as authorized by law.
• Automated Technologies: Cookies and tracking technologies used when navigating our website.

3. How We Use Your Information

We process personal and health data strictly for legitimate operational, clinical, and regulatory purposes, including:

• Healthcare Delivery: Providing customized nursing care, therapy, doctor-at-home visits, and medical monitoring.
• Service Management: Scheduling home visits, processing payments, handling insurance claims, and sending appointment notifications or reminders.
• Customer Support: Responding to inquiries, feedback, and emergency requests submitted through our website or contact channels.
• Website Optimization: Improving page design, website performance, user experience, and IT system security.
• Legal & Regulatory Compliance: Fulfilling statutory requirements under UAE health authorities (such as DHA/MOHAP/DoH) and complying with local legal directives.

4. Disclosure & Sharing of Information

Oncure does not sell, rent, or lease your personal or medical data to third parties. We share information only under the following strictly controlled circumstances:

• Internal Care Teams: Licensed healthcare professionals, nurses, and staff directly involved in your care plan.
• Third-Party Medical Partners: Laboratories, pharmacies, hospital networks, or diagnostic centers required to fulfill your medical treatment plan.
• Service Providers: Authorized vendors supplying IT support, cloud hosting, or secure payment gateways bound by strict confidentiality obligations.
• Legal & Regulatory Bodies: Government health authorities or judicial bodies when mandated by UAE law or court orders.
• Insurance Providers: Sharing necessary diagnostic or care information to verify and process insurance claims with your authorization.

5. Medical Data Protection & Confidentiality

Health information processed by Oncure is handled in compliance with applicable health data regulations in the UAE:

• Confidentiality: Patient health records are accessible strictly on a need-to-know basis by authorized clinical personnel.
• Data Security: We implement administrative, physical, and technical controls— including encrypted databases, secure channels, and strict password protocols—to protect data against unauthorized access, loss, or alteration.
• Local Storage: Health data is stored securely in compliance with UAE health data localization regulations.

6. Cookies and Tracking Technologies

Our website oncurehhc.ae uses cookies to enhance user navigation and analyze traffic patterns.

• Essential Cookies: Necessary for core site functionality, navigation, and secure access.
• Analytics Cookies: Help us aggregate non-identifiable usage statistics to evaluate website performance.

You can set your browser to refuse non-essential cookies; however, some features of the website may not function fully as a result.

7. Data Retention

We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is mandated by UAE health regulations or statutory record-retention laws.

8. Your Rights

Subject to local laws and health regulations, you have the right to:

• Access: Request a copy of the personal or medical records we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Withdraw Consent: Withdraw consent for non-essential communication or marketing activities at any time.
• Deletion: Request erasure of your non-medical personal data, provided it does not conflict with legal record-keeping rules.

To exercise any of these rights, please contact our support team using the details provided below.

9. Third-Party Links

Our website may contain links to external third-party sites or services, such as social media channels and payment processors. Oncure is not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies upon leaving our domain.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational changes, technological advances, or legal modifications. Any revisions will be published on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

• Brand: Oncure Home Health Care
• Website: oncurehhc.ae
• Email: oncurehhc@outlook.com
• Phone: +971 56 179 4455
• Location: White Crown Tower - Trade Center First - Dubai - United Arab Emirates